Holy Cross Catholic Multi Academy
Mr Connoll
We’ve had the pleasure of working with Hybrid Media since May 2023 when a support gap opened within our ICT Team at one of our secondary schools.
Dale has been providing support for a mixture of two and three days a week since while we recruit to fill the outstanding post.
The school is a large secondary with around 1500 pupils and 250 staff, Dale worked alongside other members of the school’s ICT team to provide a continuation of service during a transition of staff.
The whole team at Hybrid Media have shown an impressive level of knowledge and expertise, while their staff are well-versed in troubleshooting software issues, network configurations, hardware maintenance, and security concerns.
The team's professionalism and friendliness made the entire support experience a pleasure.
Caludon Castle Secondary School
Mr Ridler
I’ve had the pleasure of experiencing the services provided by a Hybrid Media Education, from their prompt response times to their technical expertise, every aspect of their IT support service was nothing short of first class.
One of the most outstanding qualities of Hybrid Media Education is their commitment to understanding the unique needs and challenges faced by the schools in our Trust. They exhibited a genuine interest in improving the overall use of IT in both the classroom and admin areas.
The team at Hybrid Media Education demonstrated an impressive level of knowledge and expertise across a wide range of technologies and platforms commonly used in our Trust schools. Their staff are well-versed in troubleshooting software issues, network configurations, hardware maintenance, and security concerns. They addressed each problem efficiently and effectively, ensuring minimal disruption to the school's daily operations.
The team's professionalism and friendly demeanour made the entire support experience a pleasure.
They patiently listened to the concerns and questions of staff members, providing clear and concise explanations without resorting to technical jargon. Their ability to communicate complex concepts in an easily understandable manner helped to foster a comfortable and collaborative atmosphere.
Their commitment to timeliness was commendable. Whenever an urgent issue arose, the support team responded promptly, minimizing any downtime and ensuring that the school's IT systems were up and running as quickly as possible. They also maintained an open line of communication, keeping the schools informed of progress, estimated timelines, and any necessary follow-ups.
If you are a school in need of reliable, knowledgeable, and proactive computer support, I highly recommend reaching out to Hybrid Media Education. They are undoubtedly a valuable asset to the educational community.
Kingsbury Secondary School
Mr Fisher
Chris proved to be a very helpful, reliable and knowledgeable technician. He demonstrates a methodical way of thinking and carries out his tasks efficiently and effectively in a friendly manner.
Charter Academy Primary School
Mrs Stewart
We contacted Hybrid Media Education to join the team at Charter during a transitional period for the school. Chris has enabled the large amount of new technology that has arrived at school to be up and running and in use by the pupils in a timely and efficient manner whilst also ensuring the appropriate safeguarding software has been fully implemented.
Chris has enabled a smooth transition between systems and networks for the school and has supported staff in rapidly solving any issues that may have arisen in a calm and friendly manner.
Richard Lee Primary
Mrs Stafford
Chris has been our IT tech support at Richard Lee Primary School, for just over 3 years. Primary schools are exceptionally busy environments and Chris gets ‘called for’ on many many occasions but he is great and takes it all in his stride! He is always willing to help, he remains calm and measured and he responds very quickly to our wide range of IT needs whether it be an emergency, like our server going down or recovering a lost file, to planned and organised priorities such as setting up devices. He is always on hand to provide support! Even when he is not physically in the building, he is on the end of the phone helping us through our many IT challenges.
Chris really is a valued member of our team, our technological superhero always saving the day if things go wrong!
Charter Academy Primary School
Mrs Stewart
We contacted Hybrid Media Education to join the team at Charter during a transitional period for the school. Chris has enabled the large amount of new technology that has arrived at school to be up and running and in use by the pupils in a timely and efficient manner whilst also ensuring the appropriate safeguarding software has been fully implemented.
Chris has enabled a smooth transition between systems and networks for the school and has supported staff in rapidly solving any issues that may have arisen in a calm and friendly manner.
