A progressive IT support company in Coventry

In this present day of modern technology, utilising a managed service provider that includes IT support and IT consulting in Coventry and Warwickshire can really help in major aspects of your operations.

That’s where Hybrid Media Education comes in. We not only help with the day to day operations of IT within your organisation, we also provide IT Training to your staff, to better utilise third-party platforms that have been implemented into your environment. This not only provides you with a more efficient way of working but to also improve the way your staff operate and for them gain the confidence needed to expand their own knowledge and skill set.

Seamless IT Support & Management across Coventry & Warwickshire

By offering managed IT support, cloud services and the appropriate solutions to help your organisation to grow. With our seamless IT support and management, you want to know that your organisation can access the provisions they need, quickly and without hindrance.

You may not want to know how it all happens, just that it is available on the fly and when you need it most. That’s where Hybrid Media Education comes in, we remove the need to chase around multiple providers to get the right person to deal with a problem, we’re a ‘One Stop Shop’ that deals with numerous vendors to get the right resolution for your organisation.

A personable and professional IT company ready to help

Every organisation today uses a computer or Apple device within their network for everyday activities, these devices can accumulate through the years, and not always updated or upgraded. Most IT companies recommend purchasing high-end and expensive equipment that they add on top of the final price.

That’s why we offer a 100% transparent guarantee that all quotes sourced from third-party vendors do not have our bit on the top.

We will source equipment with verified vendors and provide the original quotation for hardware or software so you know exactly what you’re purchasing and where your budget is going

Our Services

Ad-Hoc Support

Our cost-effective ad-hoc IT support service is perfect for an organisation that requires a professional IT Support and Consultancy, but are working within a budgetary constraint.

Key features at a glance

Standard Service Desk hours 7.30am to 5.30pm daily (Mon – Fri)
On demand consultancy & advice

Remote Support

Our Remote Support Service is perfect for organisations that need help for remote staff that are working from home and if you’re looking for 24/7 infrastructure monitoring and management, we’ll ensure your systems and staff are always up and running.

Key features at a glance

Unlimited telephone & email support
Unlimited remote support (email, servers, PCs & networks)
Preventative maintenance & updates
24/7 Real-time monitoring & alerts
Guaranteed response & resolution times
Optional monthly service delivery reports for transparency

On-Site Support

Our On-Site Support Package offers your organisation a IT Technician visit once a week during term time through a 12 month period.

Key features at a glance

Everything you get with our Remote Support SLA Package and also the below
Onsite IT support Technician
Discount available on a IT Support SLA when multiple days per week is required

Don't take our word for it!

See what our clients say about Hybrid Media Education.

We contacted Hybrid Media Education to join the team at Charter during a transitional period for the school. Chris has enabled the large amount of new technology that has arrived at school to be up and running and in use by the pupils in a timely and efficient manner whilst also ensuring the appropriate safeguarding software has been fully implemented. Chris has enabled a smooth transition between systems and networks for the school and has supported staff in rapidly solving any issues that may have arisen in a calm and friendly manner.

Charter Academy Primary School

Mrs Stewart

Chris has been our IT tech support at Richard Lee Primary School, for just over 3 years. Primary schools are exceptionally busy environments and Chris gets ‘called for’ on many many occasions but he is great and takes it all in his stride! He is always willing to help, he remains calm and measured and he responds very quickly to our wide range of IT needs whether it be an emergency, like our server going down or recovering a lost file, to planned and organised priorities such as setting up devices. He is always on hand to provide support! Even when he is not physically in the building, he is on the end of the phone helping us through our many IT challenges. Chris really is a valued member of our team, our technological superhero always saving the day if things go wrong!

Richard Lee Primary School

Mrs Stafford